Preparing for your Pet’s Appointment
Even though we make every effort to make your pet feel comfortable during a visit, he or she may be a little uneasy about new people or new surroundings. We will have treats to offer but also recommend having some of your dog’s favorite treats handy, especially if they have special dietary needs.
Many of our clients request mobile services for nervous kitties. Cats often sense when the vet is coming and are skilled hiders. To avoid unnecessary stress for you and your cat, cat patients should be placed in a small closed-off room or in a pet carrier before our arrival. A small bathroom is a great area. Bedrooms or utility rooms are not ideal due to the presence of multiple hiding spots.
Appointment & Payment Policy
We see patients by appointment only. Since we are a mobile practice our arrival time may vary due to traffic conditions, patient complications, or other unforeseen circumstances. Please allow a 30- to 60-minute window for our arrival. For your convenience, we will call or text you when we are en route.
To provide comprehensive care, we schedule 30 minute appointments. Should you have multiple pets and wish us to see more than one pet per visit, please inform us when scheduling an appointment.
Payment is required at time of service. We accept Visa, MasterCard, Discover, American Express, and check. Cash payment is also accepted, however, we do not carry cash, so exact payment is required.
Cancellation Policy
We understand that schedules change and unexpected circumstances occur. We make great efforts to accommodate our clients’ schedules to the best of our ability.
Due to the mobile nature of our practice, we plan our schedule carefully, so patients can be cared for in an efficient manner. No-shows (we arrive for the scheduled appointment but no one is home, the appointment is cancelled after we have arrived at your home, or your pet has not been confined properly and cannot be found) and last minute cancellations take time away from other patients who need our services. Because of the time lost and costs incurred from no-shows and last minute cancellations, it is necessary to implement a cancellation policy.
We require a minimum 24-hour notice for cancelling or rescheduling appointments. Appointments can be cancelled or rescheduled by phone, text or email.
No-shows and appointments cancelled or rescheduled without 24-hour notice will be documented, and future appointments will require a $75 (one exam fee) deposit. Deposits must be made by credit or debit card at the time that the appointment is scheduled
